Level 24 mattress

Above the base core are the layers you feel first when you lie down.

• Comfort layer: 7 cm high, allowing your shoulders and pelvis to sink in. Two foams made in Austria, emc®xd and ND, each available in hardness grades H1 to H5.

• Sensitive layer: optional, 2.5 to 4 cm high. Five materials: ICE, High Sensitive foam, emc®xd in two hardness grades, ND and latex.

• Combinations: more than 30. Your sleep advisor will recommend what suits your measurements and personal feel.

You don’t choose a hardness grade for the whole mattress with us, but for the top layers. The zones in the base core determine how firmly the mattress supports you underneath, individually based on your measurement. That way, the top feels as soft as you like, while the support underneath is suited to what your body needs.

There are two optional modules for the shoulder. The measurement shows whether either one is right for you.

• ComfortPad: sits on top, in the comfort layer. Provides additional pressure relief for the shoulder when you lie on your side.

• PhysioPad: sits underneath, in the base core, in place of five StemPads. For shoulders that need to sink deeper when you lie on your side.

• Cover: The standard is TENCEL™ double cloth, quilted with climate fiber and TENCEL™ on both sides. You can also choose the Top-Flex cover, including a cooling version called the Cool-Touch cover, or the natural cover.

• Natural cover: Top side made from 100% cotton from controlled organic cultivation, quilted with 400 g/m² TENCEL™. Like the standard cover, it has a climate band and is fully removable.

• Composition of the standard cover: Outer fabric: 67% polyester, 33% Lyocell. Filling: 50% climate fiber, 50% TENCEL™.

• Sleep climate: The cover, top layers, StemPads and climate band work together to support air exchange. We call this AirFlow ventilation and moisture management.

• Washing: The standard cover is removable, can be split using the zip, is washable at up to 60°C and is suitable for tumble drying. For all other covers, follow the care label.

• Do not turn: The softest layer belongs on top and the supportive layer underneath. That’s how it should stay.

• Total height: approx. 24 cm, including the cover

• Single mattress: 80, 90, 100, 120 or 140 cm wide

• Partner mattress: 160, 180 or 200 cm wide, with two separately configured sleep ergonomics profiles under one continuous cover, with no gap

• Length: 190 or 200 cm; longer sizes are 210 and 220 cm

• Custom sizes: for beds that don’t fit a standard mattress, such as in a motorhome or a sailing yacht cabin. Angled or rounded shapes are also possible. The surcharge and delivery time depend on the size and shape.

• Delivery time: three to twelve weeks, depending on the features, size and location. Your sleep advisor will give you your delivery date when you place your order. The 180-Night Sleep Trial and guarantees begin only once your mattress has been delivered.

• Foam: The base core (12 cm) and comfort layer are made from high-resilience foam by NEVEON in Upper Austria, at facilities with certified quality and environmental management in accordance with ISO 9001 and ISO 14001.

• Durability testing and density: In durability tests involving more than 80,000 load cycles, the foams in our comfort layer lose less than three per cent of their height. According to the manufacturer, their firmness changes by less than eight per cent. This tells you more about their durability than density alone. According to the manufacturer, the density is 43 to 49 kg/m³ for emc®xd and 36 to 40 kg/m³ for ND.

• Density according to the manufacturer: emc®xd 43 to 49 kg/m³, ND 36 to 40 kg/m³

• Testing for harmful substances: OEKO-TEX® STANDARD 100, certificate VN025 269131, OETI

• Other quality marks for the comfort layer: CertiPUR, LGA tested for harmful substances, LGA quality tested

For anyone looking for a mattress that fits their body and life. Your body spends more time on your mattress than on any other product. Yet most people choose one based on hardness grade and gut feeling, without knowing what their body needs. Many have already tried different options and still wake up tired.

The Level 24 mattress takes the opposite approach: first, your body is measured; then the mattress is tailored to it, zone by zone. It supports you where your body needs support and relieves pressure where it builds up. And it can be adjusted if your body or life changes.

It can be especially helpful for bodies with pronounced contours, such as broad shoulders or a narrow waist, and for couples: as a partner mattress, each side has its own sleep ergonomics profile. Most of our customers choose this model.

The price is for a single mattress in standard sizes: 80, 90 or 100 cm wide and 190 or 200 cm long. It includes the configuration of all 24 zones based on your sleep ergonomics profile, the comfort layer and cover, the 180-Night Sleep Trial and the 10-Year Materials & Service Guarantee. The sensitive layer, PhysioPad, Top-Flex cover and natural cover are optional and not included in the price. The sleep ergonomics analysis is complimentary, whether or not you buy afterwards. You’ll find out the price of your configuration during your appointment, before you decide.

There isn’t just one. Most mattresses have a single hardness grade for the whole sleep surface, chosen according to body weight. The Level 24 mattress has modular firmness at every level:

• Base core: Each of the 24 zones contains a StemPad in one of seven firmness levels. Your measurement determines which one goes where.

• Comfort layer: Available in hardness grades H1 to H5. The right one depends on your personal feel.

• Sensitive layer: It’s optional and determines how you lie right at the top. You also choose its material based on your personal feel.

Each of these layers can be replaced individually: during your appointment, within the first 180 nights or years later. So your mattress doesn’t have just one hardness grade, but as many firmness levels as your body needs.

Both have 24 positions and Original StemPad Technology. The Level 24 Pro mattress has a higher base core and a 12-Year Materials & Service Guarantee. It’s a better fit for higher body weight, very pronounced proportions or a bed designed for a taller mattress, such as a box spring bed. The sleep ergonomics analysis shows which one is right for you.

Not necessarily. The Level 24 mattress adjusts to your body itself and needs a stable base underneath: wooden slats with no more than 5 cm between them. Disc systems and very soft adjustable frames aren’t suitable. Your sleep advisor can check whether your slatted bed base is a good fit during the sleep ergonomics analysis. If it isn’t, we recommend the slatted bed base Flex or the slatted bed base Stabilo.

Your mattress will then be adjusted. Some people lie comfortably on it from the first night, while others need a few nights to get used to the new feel. That’s what the 180-Night Sleep Trial is for: during this time, we’ll adjust the StemPads, top layers and shoulder modules at no cost, at the schlafTEQ center or, by arrangement, at your home. Your mattress is adjusted, not taken back.

No. Your mattress is configured based on your measurements, which are taken during the sleep ergonomics analysis at a schlafTEQ center or partner store. The appointment is complimentary and there’s no obligation.

Service appointments, remeasurement, advice and delivery remain complimentary for the full ten years. You only pay for the component that is replaced. Your sleep advisor can give you the current component prices.

Yes. Many requests for custom sizes come from people who sleep in a motorhome or aboard a sailing yacht. Sleep surfaces there are often narrower or shorter, and some have angled or rounded shapes. Your mattress is then made to fit your bed in size and shape and configured based on your measurements, just like any other. It’s best to bring the exact measurements or a template of your sleep surface to the sleep ergonomics analysis. The surcharge and delivery time depend on the size and shape.

Density tells you how much material there is in a cubic metre of foam. It’s a useful indicator, but on its own it doesn’t tell you how long the foam will hold its shape. That also depends on its composition and cell structure. That’s why we focus on how the foam performs in durability tests: in tests involving more than 80,000 load cycles, the foams in our comfort layer lose less than three per cent of their height. According to the manufacturer, their firmness changes by less than eight per cent. The density is 43 to 49 kg/m³ for emc®xd and 36 to 40 kg/m³ for ND, according to the manufacturer.