Level 24 Pro mattress

The top layers are what you feel first when you lie down. Both are included with the Level 24 Pro.

• Comfort layer: 7 cm high, allowing your shoulders and pelvis to sink in. Two foams made in Austria, emc®xd and ND, each available in hardness grades H1 to H5.

• Sensitive layer: included, 2.5 to 4 cm high. Five materials: ICE, High Sensitive foam, emc®xd in two hardness grades, ND and latex.

• Combinations: More than 30. Your sleep advisor will recommend what suits your readings and personal feel.

You don’t choose a hardness grade for the whole mattress with us, but for the top layers. The zones in the base core, each set according to your measurement, determine how firmly the mattress supports you underneath. This lets you lie as softly as you like on top, while getting the support your body needs below.

There are two optional modules for the shoulder. The measurement shows whether either one is right for you.

• ComfortPad: sits at the top, in the comfort layer. Provides additional shoulder relief when you lie on your side.

• PhysioPad: sits below, in the base core, in place of five StemPads. For shoulders that need to sink deeper when you lie on your side.

• Cover: The standard cover is TENCEL™ double cloth, quilted with climate fiber and TENCEL™. You can also choose the Top-Flex cover, including a cooling version as a Cool-Touch cover, or the natural cover.

• Natural cover: The top surface is made from 100% cotton from controlled organic cultivation, quilted with 400 g/m² TENCEL™. Like the standard cover, it has a climate band and is fully removable.

• Standard cover composition: Outer fabric: 67% polyester, 33% lyocell. Filling: 50% climate fiber, 50% TENCEL™.

• Sleep climate: The cover, top layers, StemPads and climate band work together to circulate air. We call this AirFlow ventilation and moisture management.

• Washing: The standard cover is removable, can be separated using the zip, is washable at up to 60 degrees and is suitable for tumble drying. For all other covers, follow the care label.

• Do not turn over: The softest layer is on top and the supportive one below, and that’s how it should stay.

• Overall height: approx. 27 cm including the cover

• Single mattress: 80, 90, 100, 120 or 140 cm wide

• Partner mattress: 160, 180 or 200 cm wide, with two separately configured sleep ergonomics profiles under one continuous cover, with no gap

• Length: 190 or 200 cm; oversizes of 210 and 220 cm

• Custom sizes: For beds that don’t fit a standard mattress, such as in a motorhome or the berth of a sailing yacht. Shapes with slants or curves are also possible. The surcharge and delivery time depend on the size and shape.

• Delivery time: Three to twelve weeks, depending on specification, size and location. Your sleep advisor will tell you the delivery date when you order. The 180-Night Sleep Trial and guarantees begin only upon delivery.

• Foam: The base core (15 cm) and comfort layer are made from high-resilience foam by NEVEON in Upper Austria, from factories with certified quality and environmental management in accordance with ISO 9001 and ISO 14001.

• Endurance test and density: In endurance testing with more than 80,000 load cycles, the foams in our comfort layer lose less than three per cent of their height. According to the manufacturer, their firmness changes by less than eight per cent. This says more about their durability than density alone. According to the manufacturer, the density is 43 to 49 kg/m³ for emc®xd and 36 to 40 kg/m³ for ND.

• Density according to the manufacturer: emc®xd 43 to 49 kg/m³, ND 36 to 40 kg/m³

• Substance testing: OEKO-TEX® STANDARD 100, certificate VN025 269131, OETI

• Other quality marks for the comfort layer: CertiPUR, LGA tested for harmful substances, LGA quality tested

For anyone whose body needs more reserve than a mattress of standard height can offer. People with a higher body weight or pronounced proportions, such as particularly broad shoulders, put more strain on the zones. The higher base core gives the StemPads more material to work with.

It also suits beds designed for a higher mattress, such as box-spring beds or frames with a high headboard. And it raises the sleep surface, making it easier to sit down and get up.

Like the Level 24 mattress, it is adjusted zone by zone to your readings and remains adjustable, here for twelve years.

The price is for a single mattress in standard sizes: 80, 90 or 100 cm wide and 190 or 200 cm long. It includes the configuration of all 24 zones according to your sleep ergonomics profile, the comfort layer, sensitive layer and cover, the 180-Night Sleep Trial, and the 12-Year Materials & Service Guarantee. The PhysioPad is optional and not included in the price. The Top-Flex cover or natural cover is optional and not included in the price. The sleep ergonomics analysis is free, whether or not you buy afterwards. You’ll find out the cost of your configuration at your appointment, before you decide.

There isn’t just one. Most mattresses have a single hardness grade for the whole sleep surface, chosen according to body weight. The Level 24 Pro mattress has modular firmness at every level:

• Base core: Each of the 24 zones contains a StemPad in one of seven firmness levels. Your measurement determines which one goes where.

• Comfort layer: Available in hardness grades H1 to H5. The right one depends on your personal feel.

• Sensitive layer: This determines how you lie right at the top. You choose its material according to your personal feel, too.

Each of these layers can be replaced individually: during your appointment, in the first 180 nights or years later. So your mattress doesn’t have just one hardness grade, but as many firmness levels as your body needs.

Both have 24 positions and Original StemPad Technology. The Level 24 Pro mattress differs in three ways: its base core is a quarter higher and has more volume, the sensitive layer is included, and the materials and service guarantee is 12 rather than 10 years. The sleep ergonomics analysis will show which one is right for you.

At around 27 cm, it is higher than most mattresses. This is often what you want for box-spring beds and frames with a high headboard. For beds with a low internal height, a low-profile slatted bed base can help, such as the slatted bed base Stabilo. In general, it needs a stable foundation: wooden slats no more than 5 cm apart, not a disc system. Your sleep advisor can check with you during the sleep ergonomics analysis whether your bed and slatted bed base are suitable.

Then your mattress will be adjusted. Some people lie comfortably from the first night, while others need a few nights to get used to the new feel. That’s what the 180-Night Sleep Trial is for: during this time, we can change StemPads, top layers and shoulder modules at no extra charge, at the schlafTEQ center or by arrangement at your home. Your mattress is adjusted, not taken back.

No. It is configured based on your readings, which are taken during a sleep ergonomics analysis at a schlafTEQ center or partner store. The appointment is free and there’s no obligation to buy.

The service appointment, remeasurement, advice and shipping remain free of charge for the full ten years. You only pay for the component that is replaced. Your sleep advisor can tell you the current prices for individual components.

Yes. Many custom-size enquiries come from people who sleep in a motorhome or aboard a sailing yacht. Sleep surfaces there are often narrower or shorter, and some have slants or curves. In that case, your mattress is made to fit your bed’s size and shape and, like any other, is configured according to your readings. It’s best to bring the exact measurements or a template of your sleep surface to the sleep ergonomics analysis. The surcharge and delivery time depend on the size and shape.

When there is little space above the bed, height matters too. Your sleep advisor can help you work out whether the higher Level 24 Pro will fit or a lower model would be better.

Density indicates how much material there is in one cubic metre of foam. It’s a useful reference, but on its own it doesn’t tell you how long a foam will keep its shape. That also depends on its composition and cell structure. That’s why we look at how the foam performs in endurance testing: the foams in our comfort layer lose less than three per cent of their height in tests with more than 80,000 load cycles. According to the manufacturer, their firmness changes by less than eight per cent. The density is 43 to 49 kg/m³ for emc®xd and 36 to 40 kg/m³ for ND, according to the manufacturer.